Terms of Service — Laruna
Effective: July 2026
1 · Who these terms cover
These terms govern use of the Laruna platform and related services provided by LEGAL ENTITY NAME, ABN ("Laruna", "we") to business customers ("you"). By signing a proposal or using the platform you agree to these terms. Our services are for businesses, not consumers.
2 · The services
- Platform services: the Laruna software platform (lead handling, automation, approvals, bookings, invoicing and related features) on the plan in your proposal.
- Custom builds: one-off deliverables (for example, a website) quoted fixed-price in a proposal. Unless the proposal says otherwise, custom deliverables are yours on full payment; the Laruna platform and its underlying technology remain ours.
3 · Your account and responsibilities
You'll keep credentials secure, use multi-factor authentication where offered, and ensure your staff use named accounts. You're responsible for the accuracy of content you provide and for having the right to give us the customer data you ask us to process.
4 · AI features and your controls
The platform uses AI to draft, sort, analyse and act. You control how much runs automatically through the platform's approval settings. Where you configure actions to run without individual approval, you authorise those actions. AI output can be imperfect; the platform is designed so that customer-facing actions are reviewable, held where you've chosen, and auditable — but you're responsible for the settings you choose and the approvals you give.
5 · Your data
Your business data is yours. We process it only to provide the services (see our Privacy Policy and, where agreed, our Data Processing Agreement), never train AI models on it, and never sell it. You can request a complete export of your data at any time (provided within 7 days) and always receive one on termination. We may use fully anonymised, aggregated statistics (never identifying you or your customers) to improve the service. DECISION: keep or strike the aggregated-statistics sentence.
6 · Fees and payment
Fees, deposits and payment schedules are set out in your proposal (custom builds typically require a deposit on acceptance). Unless your proposal says otherwise: invoices are payable within 7 days, and platform plans are billed monthly in advance. Prices are in AUD and exclusive of GST unless stated. We may suspend services for accounts more than 30 days overdue, after notice. Metered usage (for example, call minutes or scans) is disclosed before it's incurred and itemised on invoices.
6a · Cancellation & refunds
- Monthly platform plans: you may cancel at any time, effective at the end of the current billing month; the current month is not refunded and access continues to the end of that month. DECISION: confirm no pro-rata.
- Annual/prepaid plans: non-refundable / refunded pro-rata for full unused months, less any discount already applied — pick one.
- Custom-build deposits are non-refundable once work has commenced, as they reserve capacity and cover work performed; amounts beyond work performed are handled per the proposal.
- Metered usage already incurred (call minutes, scans, passthrough data) is payable and non-refundable.
- Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law (for example, remedies for a service not supplied with due care and skill). Refunds required by law are honoured.
- To cancel, contact billing@laruna.ai / the in-app billing settings.
7 · Availability and support
We target high availability and monitor the platform continuously, but do not guarantee uninterrupted service unless a separate Service Level Agreement is agreed (see our SLA & Support Terms where applicable). Planned maintenance is notified in advance where practicable.
8 · Liability LAWYER — priority review
To the extent permitted by law (including the Australian Consumer Law where it applies): our total liability for any claim is capped at the fees you paid in the 12 months before the event; neither party is liable for indirect or consequential loss; nothing excludes liability that cannot be excluded by law.
9 · Acceptable use
You agree to use the platform lawfully and only as intended. Specifically, you and your users must not:
- use the platform for unlawful, infringing, deceptive or harmful content or activity;
- send spam or circumvent the platform's anti-spam controls — unsubscribe handling, sender identification and permanent suppression are part of the service and must not be disabled or bypassed (Spam Act 2003);
- attempt to breach, probe or test the security of the platform or others' privacy, access data or accounts that aren't yours, or interfere with or overload the service (except good-faith reports under our Vulnerability Disclosure Policy, which are welcome);
- share accounts or credentials, resell or provide the platform to a third party, except as your proposal allows;
- upload malware, or use automated means to extract data beyond your own, or exceed fair-use/rate limits published for your plan;
- use the platform to store categories of data your plan excludes (for example, sensitive information) unless separately agreed in writing. Breach of this section is a material breach and may lead to suspension or termination under §10; the audit trail records platform activity. This section works alongside any standalone Acceptable Use Policy we publish.
10 · Term, suspension and ending
Either party may end platform services with 30 days' notice; fixed-term arrangements per the proposal. We may suspend immediately for material breach, security risk or non-payment (with notice where reasonable). On termination we provide your data export and then delete your data per the Privacy Policy retention rules (and the DPA where one is in place).
11 · General
These terms are governed by the laws of Victoria, Australia. Changes to these terms will be notified to active clients 30 days before taking effect; continued use after that constitutes acceptance. If any clause is unenforceable, the rest survive.
Contact: legal@laruna.ai